Return Policy

TopUggStore / 2009-10-14

We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website is what you get in 7days".Before enjoying easy exchange & return policy, please contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.

We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

Exchanges:
We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID . If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

Please contact us before sending the items back. All items sending back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation :
Cancellation of an order must be requested before the order has been dispatched. We are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.

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